Shipping policy
At FishEye Collectives, we are committed to delivering your orders safely and efficiently across Singapore. Below is everything you need to know about our shipping process.
🚚 Shipping Destination
We currently ship to all addresses within Singapore (island-wide delivery).
⏱️ Order Processing & Handling Time
| Detail | Information |
|---|---|
| Order Cut-Off Time | 6:00 AM (SGT, GMT+08:00) |
| Handling Time | 2–3 business days |
| Processing Days | Monday to Friday |
| Holidays | Orders are not processed on weekends or Singapore public holidays |
Orders placed before 6:00 AM SGT on a business day will begin processing the same day. Orders placed after 6:00 AM SGT or on weekends and public holidays will begin processing the next business day.
📦 Delivery Time
| Shipping Method | Transit Time | Total Delivery Time |
|---|---|---|
| Singapore Standard Shipping | 5–12 business days | 7–15 business days |
Delivery days: Monday to Friday Total estimated delivery = Handling time (2–3 days) + Transit time (5–12 days) = 7–15 business days
🆓 Shipping Cost
Free shipping on all orders — no minimum order required.
📬 Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can track your order at any time using our Track Your Order page.
⚠️ Delivery Delays
While we always aim to meet our delivery timeframes, occasional delays may occur due to:
- High order volume during peak periods
- Weather or natural events
- Courier service disruptions
- Singapore public holidays
We appreciate your patience and will always keep you informed of any significant delays.
📦 Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will investigate and resolve the issue promptly.
📩 Contact Us for Shipping Enquiries
📧 Email: support@fisheyecollectives.com
📞 Phone: +65 9119 8265
⏰ Response Time: Within 24 hours | Monday to Friday
Thank you for shopping with FishEye Collectives!