Terms of service
Welcome to FishEye Collectives. By accessing or using our website at fisheyecollectives.com, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service. Please read them carefully before using our store.
If you do not agree with any part of these terms, please do not use our website or place an order.
1. About Us
FishEye Collectives is a Singapore-based online retail store operating at fisheyecollectives.com. We specialise in smart home gadgets, cooling fans, insulated flasks, and everyday essentials for the Singapore market.
Business Contact:
📧 Email: support@fisheyecollectives.com
📞 Phone: +65 9119 8265
📍 Address: 296C Compassvale Crescent, Singapore 543296
⏰ Support Hours: Monday to Sunday, response within 24 hours
2. Acceptance of Terms
By visiting fisheyecollectives.com, creating an account, or completing a purchase, you confirm that:
- You are at least 18 years of age or have parental/guardian consent
- You are accessing the site from Singapore or an eligible jurisdiction
- The information you provide is accurate and complete
- You agree to these Terms of Service in full
3. Products & Product Information
We make every effort to display our products as accurately as possible, including descriptions, images, specifications, and pricing. However:
- Product images are for illustrative purposes and may vary slightly from the actual product
- We reserve the right to limit quantities of any product
- We reserve the right to discontinue any product at any time
- Product specifications are provided by our suppliers and are subject to change without notice
If you receive a product that significantly differs from its description, please contact us within 30 days of delivery for a resolution.
4. Pricing & Payment
Pricing:
- All prices are displayed in Singapore Dollars (SGD)
- Prices are inclusive of applicable taxes unless stated otherwise
- We reserve the right to change prices at any time without prior notice
- The price charged will be the price displayed at the time of your order
Payment Methods:
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
Payment Security:
All transactions are processed through Shopify Payments, which is PCI DSS compliant. We use SSL encryption to protect your payment information. We do not store your full card details on our servers.
Failed Payments:
If your payment fails, your order will not be confirmed. Please verify your payment details or try an alternative payment method. Contact us at support@fisheyecollectives.com if you continue to experience issues.
5. Orders
Order Confirmation:
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order — it does not constitute acceptance of your order.
Order Acceptance:
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:
- Products listed at incorrect prices due to errors
- Suspected fraudulent orders
- Orders that cannot be fulfilled due to stock unavailability
If we cancel your order, you will receive a full refund to your original payment method within 5–7 business days.
Order Modifications:
Once an order has been placed, modifications may not be possible as orders are processed quickly. Please contact us immediately at support@fisheyecollectives.com if you need to make changes.
6. Shipping & Delivery
Shipping Destination:
We currently ship to all addresses within Singapore (island-wide).
Processing Time:
Orders are processed within 2–3 business days (Monday to Friday). Orders placed after 6:00 AM SGT or on weekends and public holidays will be processed the next business day.
Delivery Time:
Standard delivery takes 7–15 business days from the date of dispatch.
Shipping Cost:
Free shipping on all orders with no minimum order requirement.
Tracking:
A tracking number will be provided via email once your order is dispatched.
For full details, please refer to our Shipping Policy.
7. Returns & Refunds
We accept returns within 30 days of delivery for both defective and non-defective products, provided items are unused and in original packaging.
Key Points:
- Free return label is included in your package
- No restocking fee
- Refunds processed within 10 business days of receiving the returned item
- Refunds are credited to your original payment method
For full details, please refer to our Refund & Return Policy.
8. Intellectual Property
All content on fisheyecollectives.com, including but not limited to text, images, logos, graphics, product descriptions, and design, is the property of FishEye Collectives or its content suppliers and is protected by applicable intellectual property laws.
You may not:
- Copy, reproduce, or distribute any content from our website without prior written permission
- Use our branding, logo, or trademarks without authorisation
- Scrape or extract data from our website for commercial purposes
9. User Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Submit false or misleading information
- Attempt to gain unauthorised access to our systems
- Post or transmit harmful, offensive, or fraudulent content
- Interfere with the proper functioning of our website
We reserve the right to terminate access to our website for users who violate these terms.
10. Privacy & Data Protection
We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act (PDPA). We collect, use, and store your data only as necessary to process your orders and provide customer support.
We will never sell your personal data to third parties.
For full details on how we handle your data, please refer to our Privacy Policy.
11. Disclaimer of Warranties
Our products and website are provided on an "as is" basis. To the fullest extent permitted by Singapore law, FishEye Collectives disclaims all warranties, express or implied, including but not limited to:
- Fitness for a particular purpose
- Uninterrupted or error-free operation of our website
- Accuracy of product descriptions provided by third-party suppliers
12. Limitation of Liability
To the maximum extent permitted by applicable Singapore law, FishEye Collectives shall not be liable for:
- Indirect, incidental, or consequential damages arising from the use of our products or website
- Loss of data, revenue, or profits
- Damages arising from delayed or failed delivery due to circumstances beyond our control
Our total liability to you for any claim shall not exceed the amount paid by you for the product in question.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Singapore.
14. Consumer Protection
As a Singapore-based business, we are committed to complying with:
- Consumer Protection (Fair Trading) Act (CPFTA) — We do not engage in unfair trade practices
- Personal Data Protection Act (PDPA) — We protect your personal information
- Electronic Transactions Act — Our online transactions are legally valid
If you have a dispute that cannot be resolved through our customer support, you may contact the Consumers Association of Singapore (CASE) at case.org.sg.
15. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new terms.
We recommend reviewing these terms periodically.
16. Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17. Contact Us
If you have any questions about these Terms of Service, please contact us:
📧 Email: support@fisheyecollectives.com
📞 Phone: +65 9119 8265
📍 Address: 296C Compassvale Crescent, Singapore 543296
⏰ Response Time: Within 24 hours | Monday to Sunday